Reward Program FAQ

HOW DO I PARTICIPATE?

Joining is easy! Just click the Create An Account button to get started. Once you've registered with our store, you can start earning points!

HOW CAN I EARN POINTS?

You can earn points by participating in any of our exciting promotions! Simply click on the 'Earn' tab to view and take part in our current offers. Don't foget to check back often, as we're adding great new ways for you to earn points all the time!

WHAT CAN I REDEEM MY POINTS FOR?

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Reward' tab to view all of our exciting reward options.

HOW DO I REDEEM MY POINTS?

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Reward' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

HOW DO I CHECK MY POINTS BALANCE?

Your up-to-date points balance is always displayed on the top of this page.

DOES IT COST ANYTHING TO BEGIN EARNING POINTS?

Absolutely not! Signing up is 100% free, and it will never cost you anything to earn points. Visit the 'Earn Points' tab to get started.

DO I HAVE TO ENROLL OR REGISTER IN INDIVIDUAL PROMOTIONS?

Once you've registered for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and your points balance will be updated immediately

HOW LONG WILL IT TAKE FOR POINTS TO APPEAR ON MY ACCOUNT?

You should receive points in your account instantly once you've completed a promotion or made the payment for your item!

DO MY POINTS EXPIRE?

Nope! Your points will never expire.

WHAT HAPPENS TO MY POINTS IF I MAKE A RETURN?

When you return an item and receive our refund, you lose the associated credit you originally earned by buying the item in the first place. For example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion. If you decide to return that item, your 500 points would be removed.

HOW DO I CONTACT SUPPORT IF I HAVE QUESTIONS ABOUT MY POINTS?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.

I'M VERY CLOSE TO EARNING A REWARD. CAN I BUY EXTRA POINTS TO GET THERE?

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab. You cannot make a payment to buy points directly.

WHAT IF I DON'T WANT TO RECEIVE PROMOTIONAL EMAILS?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive these types of emails anymore, just click the 'Unsubscribe' button at the bottom when you receive your next email.