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Return and Exchange Policy


Our item can be exchanged or return with refund within 30 days of purchase with an original receipt. To be eligible for an exchange or full refund for the returned item, the item must be in its original state that you received it, in original packaging, has all supplied parts, manual and other accessories. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
    -  Item is damaged or contains a damaged part or accessory from your own action.
    -  Package misses manual or other supplied item.
    -  Item that is returned more than 30 days after delivery.

Price Adjustment Policy

If our store adjusts price during the sale period, any item purchased within 30 days of a sale is eligible for price adjustment. To be eligible, the item must be in its original state that you received it, in original packaging, has all supplied parts, manual and other accessories.

Process

We will send you a confirmation email upon the reception of your item. Your return request will be reviewed by us by having the return item inspected within 2-4 business days after the item is received. We will notify you of the result via email and process the exchange or return based on our review result. For exchange, we will ship you a replaced product at our own shipping cost. For return with refund, refund will be applied to your credit card or original method of payment.

Return item can be brought back to our office on site or shipped to us at your own shipping cost.  

Address: 41 Capital Drive, Ottawa, Ontario K2G 0E7, Canada

Tel: +1 613-216-5139

Email: pengwing@cpengwing.com

Address: 41 Capital Drive, Ottawa, Ontario K2G 0E7Canada