Our products can be exchanged or refund within 30 days of purchase with an original receipt. To be eligible for an exchange or full refund for the returned item, the product must be in its original state that you received it: in original packaging, has all supplied parts, manual and other accessories. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Item is damaged or contains a damaged part or accessory from your own action.
- Package misses manual or other supplied item.
- Any item that is returned more than 30 days after delivery.
On-sale item marked as "final sale" cannot be eligible for return or exchange.
We will send you a confirmation email upon the reception of your item. Your return request will be reviewed by us by having the return item inspected within 2-4 business days after the item is received. We will notify you of the result via email and process the exchange or return based on our review result:
- Exchange - we will ship you a replaced product at our own shipping cost
- Refund - refund will be applied to your credit card or original method of payment.
Return item can be brought back to our office on site or shipped to us at your own shipping cost.
- Office address: 41 Capital Drive, Nepean, Ontario K2G 0E7, Canada
- Shipping address:Same as office address (Please provide our company name in the address)
- Customer service:(Tel) 613-216-5139, (Email) firstname.lastname@example.org, (website) www.pengwing.ca